Hotel Bergkristall

Front office / receptionist

Lech · Austria

About the role

Description
The Hotel Bergkristall is synonymous with a wonderful winter vacation spent with your loved ones.
That’s why, just like our guests, we insist on the highest standards in our hotels and restaurants—in amenities, service, cuisine, wellness, and everything else that makes your vacation special.
But for us, quality means more than that: it’s also a palpable enthusiasm for what we and our team do.
As a front desk associate, you’ll be the first point of contact for our guests at the hotel—whether it’s giving them a warm welcome upon arrival or answering questions during their stay. You’ll make them feel that they’re in good hands with us. You’ll be responsible for ensuring everything runs smoothly from arrival to departure and, together with your colleagues, will handle the day-to-day operations at the front desk.
Receiving and Greeting Guests:
Providing a friendly welcome to arriving guests.
Assisting with the check-in process, handing out room keys, and explaining the hotel’s facilities.
Reservations:
Receiving reservation requests by phone, email, or through booking platforms.
Checking room availability and processing bookings in the reservation system.
Confirming reservations and sending booking confirmations to guests.
Processing change requests, such as extending a stay, changing rooms, or accommodating special requests.
Managing cancellations and processing refunds in accordance with hotel policies.
Check-in and Check-out:
Efficiently handling the check-in and check-out process.
Issuing invoices to guests
Handling guest complaints or special requests during the check-out process.
Guest Assistance and Service:
Answering inquiries about local attractions, transportation options, restaurants, and other services.
Coordinating additional services such as ski passes, room service, and transfers.
Receiving and handling complaints and ensuring a prompt resolution in the guest’s best interest.
PMS: Protel
Proficient use of the Protel PMS
Sales and Upselling:
Actively selling upgrades
Offering additional services such as breakfast, spa treatments, or parking options.
Correspondence and Administration:
Daily preparation of menus and morning mail
Handling daily email communication with guests and internal departments.
Collaborating with housekeeping and other departments to ensure that rooms are prepared on time and according to guests’ requests.
Maintenance of the reception area:
Ensuring the reception area is neat and inviting.
Providing informational materials, such as trail maps and brochures
Collaboration with other departments:
Coordinating closely with housekeeping, the kitchen, and technical services to meet guests’ needs.

Requirements
Completed training in the hospitality or tourism industry, or comparable professional experience
A friendly and confident demeanor—you’ll be the first smile our guests see
Strong service-oriented and hospitable attitude
Excellent communication skills in German and English (additional languages are a plus)
Proficiency with Protel and MS Office
Organizational skills and the ability to maintain a clear overview in fast-paced situations
Team spirit and the ability to work independently and responsibly
Willingness to work flexible hours on a rotating shift schedule (including split shifts and weekend shifts)
Experience
2 years of work experience
Language skills
English B2 (good intermediate level)
German C1 (advanced knowledge)
Computer skills
Protel (Basic knowledge)
Work permit
EU citizens are given priority (no permit required)

What we offer
- Free lodging
- Meals included, even on days off
- Discounted restaurant, spa, and hotel rates
- Recreational activities
- Beach admission
- Free Wi-Fi
- Laundry room available for free use
- Continued employment during the winter
Employment & Salary
Fixed-term contract
2350 € net / month
or by agreement
Benefits
Discounted hotel stays / admission
Discounted treatments (cosmetics, spa)
Free Internet / Wi-Fi
Free meals
Training and Continuing Education
Accommodation
Single room
Bathroom / Shower
Television
Restroom
Internet

Originally published:

Source checked on 2026-10-21 06:01