Burghotel Oberlech
Reception and reservations associate — winter 2026/27
Lech · Austria
About the role
DescriptionA LEGENDARY EXPERIENCE FOR LIFE AND CAREER
At the 5-star Burg Hotel Lech am Arlberg, we combine Alpine elegance, warm hospitality, and the highest quality in the Arlberg region. We’re looking for people to join our team who share these values with dedication and enthusiasm.
As a Reception & Reservations Associate (m/f/d), you’ll be responsible for providing friendly and professional service to our guests and efficiently managing reception operations. Your focus will be on making our guests’ stay as pleasant as possible. You will handle deposit management, voucher sales, and advance reservations. As the central point of contact for our guests, you will ensure that all guest requests, reservations, and concierge services are fully met. Furthermore, you will answer phone calls and emails and handle them appropriately to ensure prompt and professional communication. In addition to your day-to-day duties, you will take on various performance-monitoring and control tasks for the front desk department and improve service quality.
Requirements
WHAT MAKES YOU TICK
Your colleagues and guests appreciate your open and warm personality.
You have a positive demeanor and excellent manners.
Teamwork, sociability, and reliability are integral to your work style.
In stressful situations, you keep a cool head, act professionally, and maintain a clear overview.
YOUR EXPERIENCE
Completed training in high-end hospitality or specialized training at a tourism school
Comparable professional experience in internationally renowned hotels
Effective and confident communication in German and English
Proficiency in using MS Office and the Protel reservation system for administrative and organizational tasks
Passion for high-end hospitality
You know how to provide friendly, professional, and personalized service to our guests
You are the central point of contact for our guests and ensure that all guest requests, reservations, and the entire concierge service are fulfilled
Receiving and processing reservation requests (by phone, email, and online)
Deposit management, gift certificate sales, advance reservations
Various performance-monitoring and control tasks
You enjoy working independently and in a solution-oriented manner
Experience
2 years of work experience
Language skills
English B2 (good intermediate level)
German C2 (excellent knowledge)
Work permit
Must have a work permit (or be an EU citizen)
What we offer
BENEFITS - TYPICALLY BURG
LIVE PRETTY: From our employee housing, you can walk directly through a tunnel to work, relaxed and comfortable in any weather.
BON APPETIT: Good food is important for a good mood. And for good performance! That’s why we serve freshly cooked, delicious, and healthy meals. Enjoy your meal!
LOOK BEAUTIFUL: Of course, we provide your work uniform, and it’s cleaned for free and replaced as needed.
MAKE SOME MONEY: We know that a good life costs money. That’s why our employees earn above the collective bargaining rate.
ENJOY YOUR TIME: We take your relaxation seriously, too. That’s why you can use our hotel’s wellness area for free after 8 p.m. and also get discounts on all wellness treatments.
WORK OUT YOUR WAY: You can use the gym in our new staff house 24/7.
IMPRESS YOUR FAMILY: Immediate family members of our employees receive lower room rates, subject to availability.
LET’S ROCK THE BURG: Our team parties are legendary. We kick off the season in style with a group dinner and legendary drinks for everyone. To wrap up the season, we go all out with a DJ, food, and everything left in the bar.
Employment & Salary
Fixed-term contract
2000 € net / month
48-hour workweek / 6 days per week. We are, of course, willing to offer higher pay based on performance for candidates with the appropriate qualifications and experience.
Benefits
Discounted treatments (cosmetics, spa)
Free use of the indoor and outdoor pools
Accommodation
Single room
Bathroom / Shower
Television
Restroom
Internet
Originally published:
Source checked on 2026-10-20 20:00